If the amount of spam in your Outlook Inbox seems to be getting out of hand. Your Junk E-mail folder periodically to make sure that important messages are not. Sep 11, 2018 In Outlook 2003, 2007 and 2010, the Junk Mail filter runs before Outlook rules. In practice, this means that your Outlook rules won't be applied to messages moved to the Junk folder. Beginning with Outlook 2010, the Junk Email filter setting are applied to each e-mail account individually.
Mar 10,2020 • Filed to: Recover & Repair Emails • Proven solutions
Q: Why am I not receiving emails in Outlook?
“There is some serious issue with my Outlook account. I can send emails to others but can’t receive them instead. Can someone tell me how to fix this Outlook not receiving emails issue?”
Outlook is one of the most popular email servers and management applications out there that is owned by Microsoft. Needless to say, it is extremely popular since it provides such a reliable and efficient support. Though, there are times when users often suffer from unwanted issues related to their Outlook account. For instance, the Outlook app not receiving emails is one of these issues that can be caused by several factors. In this guide, we will teach you what can cause this problem and how to fix Outlook not receiving emails in different ways.
Part 1: Why Outlook Does Not Receive Emails
A lot of times, while working on Outlook, users discover that they are not able to receive emails sent by others. Before we discuss ways to fix Outlook 365 not receiving emails, let’s quickly consider what could have caused this issue to begin with.
- There could be a problem with the network connection of your computer.
- A system component (like firewall) might be blocking the mails from coming.
- The mails could be stored in the spam folder instead of the main inbox.
- Your email account might not be properly synced with Outlook.
- You could have entered wrong account credentials or configuration details.
- Outlook’s server might be down or the email client can be unavailable
- An Outlook plugin could have caused this problem.
- A malware might have corrupted Outlook data on your system.
Part 2: How to Fix “Outlook Not Receiving Emails But Can Send”
As you can see, there could be all kinds of reasons for not receiving emails in Outlook 2016 or any other version. Without much ado, let’s get to know about some recommended ways to fix Outlook not receiving emails issue.
Fix 1: Check the Junk Folder
Before you take any drastic measure, make sure that you have checked the Junk folder in Outlook. Chances are that you could have got the email, but Outlook marked it as junk instead. Just open the email, go to its Actions > Junk Email and mark it as non-junk. This will move the email to your inbox and would make sure the same action won’t take place for the respective email id again.
Fix 2: Check the internet connection and Outlook service
Chances are that there could be a problem with your system’s internet connection. Therefore, you can restart your computer and make sure it is connected to a stable connection. Also, Outlook’s service might be down currently as well. Simply go to Outlook’s Service Status page and check its current status. If it is marked red, then it means Outlook is not available presently.
Fix 3: Check if your Inbox is Full
Needless to say, if your inbox is full and does not have enough free space, then Outlook would not receive emails. To fix this, you can just go to the Junk, Inbox, or any other folder and delete all the unwanted mails. You can also try the Sweep feature on Outlook, which would automatically delete old emails from a sender.
Fix 4: Move emails from the Other Folder
The new versions of Outlook inbox have two default folders – Focused and Other. It automatically prioritizes our important mails in the Focused folder. If you think that Outlook 2016 not receiving emails, then check the Other folder. Some emails might be present in the Other folder instead. Simply select them, go to the “Move” feature and choose to move it to the focused folder. You can also choose to always move the emails from this sender to the focused folder.
Fix 5: Reset the Inbox Filter
To make it easier for us to prioritize our emails, Outlook lets us set different filters on the Inbox. Though, chances are that you could have set a filter on Inbox before and might not remember it now. To fix the Outlook 2007/2010/2016 not receiving emails, just go to your Outlook’s inbox filters and remove any unwanted option here. Also, go to Filter > Sort by and choose to sort it by date. In this way, you can see all the recent mails that could have been blocked by the filter.
Fix 6: Check the Blocked Users List
If you have added the particular user to Outlook’s blocked user’s list, then you won’t be able to receive any email from them. Sometimes, we add someone to the block list and forget it afterward. To cross this scenario, just go to Outlook’s Settings > Mail > Junk email. This will display a list of all the email ids that are blocked by you. Just click on the adjacent delete button to remove them from your blocked user’s list.
Fix 7: Get rid of Outlook Rules
One of the best things about Outlook is that it lets us create strict rules for the incoming and outgoing messages. Though, if you have set any strict rule, then it can cause issues like Outlook not receiving emails. To fix this, just go to Outlook’s Settings > Mail > Rules and click on the trash icon to delete any existing rule.
Fix 8: Clear multiple connected accounts
By default, Outlook lets us connect a maximum of 20 email accounts in one place. Though, if you have connected multiple accounts, then it can block certain emails and cause Microsoft Outlook not receiving emails error. We recommend going to the Accounts > Connected Accounts section to view the list of the linked account. From here, you can remove any email account that is no longer active.
Fix 9: Is your Account blocked?
Sometimes, due to suspicious activity or security reasons, Microsoft ends up blocking an Outlook account. You can just visit your Outlook account online and check if it is still working. To unblock it, you can just send an authentication code to your phone number and verify it on Outlook.
Fix 10: Check the Automatic Refresh option
Just like every other email server, Outlook also refreshes the folder automatically in the background. Though, if you are not receiving emails in Outlook 2016, then make sure this option is enabled. Just go to the Send/Receive Group settings and turn on the automatic refresh option here. You can also change its frequency from here to a suitable time like 2-5 minutes.
Fix 11: Verify the Account Settings
While setting up your account, chances are that you could have entered incorrect details. To verify this, go to the account settings or choose to add your account again. Make sure that the email id and the password are correct. Also, the IMAP/POP and the SMTP settings should be correct to receive/send the Outlook emails properly.
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Fix 12: Disable any anti-virus or firewall application
Sometimes, a firewall or anti-malware app can also block certain network connections. To fix this, you can just disable the firewall settings on the system or uninstall any suspicious application on your own. Apart from that, if there is any recent plugin that you have added on Outlook, then consider removing it as well.
Part 3: Tips for Using Outlook and Protecting Emails
By now, you would certainly be able to fix the Outlook not receiving emails issue by following the above-mentioned suggestions. Furthermore, consider following these tips to protect your emails and use Outlook like a pro.
- Setup 2-factor authentication
To protect your email account, make sure the two-factor authentication feature is enabled. In this way, every time someone tries to access your account, they would have to verify it by entering a one-time generated code. The code would be sent to your phone and thus it will minimize the chances of getting your account hacked.
- Verify all the trusted devices
Outlook lets us add some trusted devices on which we can simply log-in without entering the authentication code all the time. Just go to your account’s security settings and make sure that only reliable devices are added here.
- Keep changing your password
Make sure that you have a secure alphanumeric password for your Outlook account. Also, consider changing the password of your account in every few months to ensure that it won’t be leaked.
- Maintain a backup of your Outlook data
Since Outlook stores all the data on the local storage, you can consider saving it beforehand. You can simply maintain a second copy of your PST files and save them to another location. If the files are deleted, then you can always use Recoverit Data Recovery by Wondershare to extract the lost Outlook emails.
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- Repair corrupt PST files using Stellar Phoenix PST Repair
In case if the Outlook PST files are corrupted, then you can use Stellar Phoenix Outlook PST Repair software. The professional tool can fix all kinds of PST files, damaged under different scenarios. The tool will maintain the integrity of the Outlook data and won’t access your email content in the process. Since it has a user-friendly interface, you can just follow a click-through process to repair your PST files easily.
There you go! After reading this extensive guide on how to fix Outlook not receiving emails, you would be able to fix this issue. As you can see, there can be all kinds of triggers and problems causing Outlook 365 not receiving emails. Though, to make your job easier, we have listed several quick and smart techniques to fix this situation. Furthermore, if you have any other solution that we have missed, then feel free to let us know about it in the comments. Also, consider sharing this guide with your friends and teach them how to fix Microsoft Outlook not receiving emails problem too.
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“Hello everyone, I am a professor. I used Outlook 2010 as an email client. Usually, I sort my messages into different folders for my ease. Thus, I need to use the Search filter to find the emails. However, it may result in unwanted search results which are irrelevant to me. Sometimes, I always wish to remove Sent Items, Junk E-mail, RSS feed, and some other folders from the search list. How to exclude a folder from search in Outlook 2010?”
Many times when users perform an instant search with a scope set of “All Mail Items”. Microsoft Outlook will result out many irrelevant items such as Drafts and RSS feeds. Afterward, finding out the needed one from search list becomes difficult for the users. Therefore, in this article, we will illustrate a few methods to fix Outlook Search issuesfaced by users while they try to exclude items from Outlook search.
How to Exclude a Folder from Search in Outlook?
When the users use Outlook search filter to find out any specific data item. At that time, MS Outlook considered ‘Current folder’ for default searching option. Also, ‘All Outlook item’s and ‘All Mail Items folders’ are available for wider search. However, searching in the wider environment, many needless like draft items will display on the Outlook interface. So, in order to remove a search folder in Outlook 2007, 2010, 2013, 2016, follow this step-by-step guide to set search filter which does not contain your unnecessary items and folders in it. So follow the steps to remove a particular item in Outlook search results.
Methods to Exclude Items from Outlook Search
Here we discuss two approaches that may help you to remove / delete search folder in Outlook 2010 and other versions. Two approaches are explained here, which describes step by steps procedure to exclude a folder from search in Outlook account.
Approach 1: Use Permanent Filter to Remove Items from Search Results
- To start the process, open MS Outlook application on the system.
- In Outlook main interface, mainly in Mail Pane, you need to click on Inbox folder.
- Next, click on the Search tab and then select All Mail Items.
- After that, type any search in the text bar. You will clearly view all the results including the draft, deleted, and RSS data items.
- Now, click on View tab in order to open view bar. Here, you have to select the View Settings option.
- As soon as you click on View Settings, a dialog box named as Advanced View Settings: Compact open on the screen. Click on Filter option under the Description heading.
- Next, a new Filter dialog box appears on the Outlook interface. From this window, click on Advanced tab.
- Now, perform the following steps to remove or exclude a folder from search in Outlook:
- Click on Field drop-down button and select All Mail Fields. After that, click In Folder.
- Under the Condition box, choose ‘doesn’t contain’ option.
- In Value box, write the name of the folder that you want to exclude like Drafts.
- At last, click on the Add to List button to continue the process.
- After that, repeat the above steps to add the folders that you want to exclude from Outlook search.
- In a case, when you want to eliminate RSS items, then set Field equivalent to Message Class. Also, in Condition box, pick ‘doesn’t contain’ option. Type ‘ipm.Post’ in Value box and then press Add to List button.
- Finally, click on OK button until all the opened dialog boxes are closed.
- Now, again type a search in the bar for verification. This time the search result does not include the folders that you exclude from Outlook search filter. And you will receive only the relevant data items in the search list.
Important Note: These modification steps explained to exclude items from Outlook search is permanent in the search view. Now onwards, whenever a user tries to search any email, Outlook automatically filters out folders that you have excluded above.
Approach 2: Create New “Search Filter”
This is a bit easy and quick way to make a new ‘Search Filter’ view within a few clicks. Now, go through the mentioned steps to exclude a folder from search in Outlook 2016 and other lower editions:
1. To initiate the task, open Manage View dialog box.
- In Outlook 2007
Click on View >> Arrange By >> Current View >> Define View. - In Outlook 2010, 2013 & 2016
Click on View >> Change View >> Manage Views.
2. After that, you need to click New.
3. In Create a New View, do the following things:
- Name of new view -> Search Filter
- Type of View -> Table
- Can be used on -> All Mail and Post folders
4. Next, click on the OK button to continue the process.
5. Now, Select your Inbox folder in Outlook.
6. Click on View tab>> View Settings.
7. In Filter dialog box, select the Advanced tab.
8. Now, perform the following steps:
- Field: In Folder
- Condition: doesn’t contain
- Value: <Excluded Folder name>
- Next, click on Add to List button.
- Finally, press OK until all the tabs are closed.
Bottom Line
It is true that you will become frustrated when you receive a lot of irrelevant search results. Microsoft Outlook is having so many folders, so searching for a particular email or anything else will be more frustrated. Because the search result might be displaying unnecessary files in the result. So, what do you think? Do you need to exclude items from Outlook search result? A simple solution is explained in this blog. Take the help of above-mentioned steps and exclude a folder from search in Outlook 2007, 2010, 2013, 2016. Choose the relevant approach to remove search folders in Outlook. Excluding unnecessary items from Outlook search is important to improve the working efficiency of Outlook account. So, why are you waiting!!